WordPress Incident Response

Hacked WordPress Cleanup and Malware Removal

Malware removal, clean core reinstall, credential rotation and hardening for compromised WordPress sites. NZ$495 fixed price with a free re-clean within 30 days.

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Hacked WordPress cleanup and malware removal

Official New Zealand Cyber Security Guidance

National Cyber Security Centre guidance and alerts for New Zealand organisations.

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Rapid Recovery

Thorough WordPress malware removal, finding the backdoor, not just the symptom

A hacked WordPress site requires immediate containment, complete eradication of malicious files, and closing the original entry point so the same infection does not simply come back. Our fixed-price cleanup restores your site from verified vendor code and hardens it against repeat attacks.

We remove active malware, web shells, rogue administrator accounts, and spam injections. Core WordPress files and official plugins are reinstalled directly from checksummed vendor repositories, credentials are fully rotated, and root cause analysis is performed. If the same site is reinfected through the same hole within 30 days, we re-clean it free of charge.

Before any cleanup work begins, we require the site owner's written permission and administrative access to the hosting control panel or SFTP server. Accessing or changing a computer system without authorisation is an offence in New Zealand (Crimes Act 1961, sections 252 and 250) and in Australia (Criminal Code Act 1995, Part 10.7). NullGlitch is a sole trader and not GST-registered, so no GST is added.

What We Handle

What’s included in Hacked WordPress Cleanup

Built around commercial clarity, faster delivery, and clean execution.

Malware and backdoor eradication

Full inspection of uploads, theme files, and database tables to identify and remove obfuscated scripts and hidden web shells.

Webshell removal
Spam redirect cleanup
Database sanitisation
Cron job inspection

Clean core and plugin reinstall

WordPress core and official plugins are replaced with clean, unmodified files verified against official vendor checksums.

Checksum verification
Clean source replacement
Replaces tampered files
Preserves content & media

Credential rotation and secret reset

We reset all WordPress administrator passwords, hosting and SFTP credentials, database passwords, and security salts.

Salt key regeneration
Rogue admin deletion
SFTP & database reset
Terminates active sessions

Root cause analysis

We inspect server access logs and timestamps to determine how the attacker breached the site and close that entry point.

Entry point detection
Vulnerable plugin identification
Log examination
Closes the entry point

Upload execution lockdown

We configure server rules to prevent execution of PHP scripts in upload and media folders, so an uploaded script cannot run.

PHP upload lockdown
.htaccess & vhost hardening
Blocks script execution
Hardened file permissions

30-day free re-clean

If your website is reinfected through the same security hole within 30 days of our cleanup, we re-clean it at no additional cost.

30-day peace of mind
Prompt re-inspection
No repeat charges
Verified resolution
Delivery

How the project runs

Clear phases, no mystery, and no padded process theatre.

01

Written Permission & Access

Confirm authorisation in writing and provide temporary hosting or SFTP access.

02

Snapshot & Containment

Take an evidence backup and isolate the site if harmful redirects are active.

03

Eradication & Clean Reinstall

Remove backdoors, reinstall verified core files, and rotate all credentials.

04

Hardening & 30-Day Watch

Lock down upload directories, verify clean operation, and begin 30-day coverage.

Hacked WordPress Cleanup Pricing

Transparent options for hacked wordpress cleanup work, scoped around delivery rather than fluff.

Most Popular

Standard Cleanup

Complete malware removal, clean reinstall, and hardening

NZ$495fixed price
  • Full malware and backdoor removal
  • Clean core and plugin replacement from official sources
  • Database sanitisation and rogue user deletion
  • Credential rotation and security salt reset
  • Upload execution lockdown and server hardening
  • Free re-clean within 30 days if reinfected through same hole
  • NullGlitch is a sole trader and not GST-registered, so no GST is added
Request Standard Cleanup

Same-Day Emergency Cleanup

Prioritised same-day response for active emergencies

NZ$795fixed price, same-day response
  • Prioritised triage during business hours
  • Site contained first to protect visitors
  • Full malware and web shell eradication
  • Clean core reinstall and credential rotation
  • Upload execution lockdown and hardening
  • Free re-clean within 30 days if reinfected through same hole
  • NullGlitch is a sole trader and not GST-registered, so no GST is added
Request Emergency Cleanup

All prices are estimates. Final quote based on project scope. Contact us for a custom quote.

FAQ

Questions before you commit

Straight answers on timing, scope, support, and what happens after launch.

We need the site owner's written permission and access details: hosting control panel (cPanel, Plesk, Cloudways, etc.) or SFTP credentials, and WordPress administrator access. We do not touch files or databases until written authorisation is received.

Next Step

Ready to move this forward

If the goal is cleaner delivery, stronger proof, and a site or system that earns its keep, let’s scope the next step properly.